FAQ

How are Chamblee roses shipped?

Our roses are shipped via Federal Express Ground or UPS Ground on the week you select at checkout. If we determine a rose does not meet our quality standards by your selected shipping week, we will hold onto and care for your rose(s) until they meet our quality standards. Our potted trade 1 gallon and trade 3 gallon roses are watered and placed in plastic bags before being carefully packed in shipping boxes. The majority of our customers receive their shipments within 3 – 5 days of shipping, however, there may be delays by the carrier that would cause your shipment to be received beyond that date. Please note that the selected ship date is not the date your rose(s) will be delivered. The selected ship date indicates the week they will ship out.

Are your roses own-root or grafted?

All of our trade one gallon roses are own root. Three trade gallon roses vary. Please contact us if you need to know about a specific variety. We are happy to help!

What size are the roses when they are shipped?

Our trade 1 gallon potted roses are on AVERAGE 6″. Some will be smaller than 6″ and some will be larger depending on the time of year and also the variety of the rose.

Our trade 3 gallon potted roses are on AVERAGE 12-18″ tall, depending on the variety and time of year. If a rose is too tall for the shipping container, we will trim the plant to fit.

Do not bare-root your plant(s)! We will not be held responsible for a plant that does not survive if it is barerooted by you. These roses are ready to go in the ground or into a larger container. The nursery container is just their temporary home until they’re ready to be planted by you, please handle the rootball with care as to not disturb their roots.

Will my roses come with leaves buds, and bloom?

We do not guarantee that our roses will have leaves, bud(s), or blooms at time of shipping. If planting instructions and industry standards have been followed then you should have bud and bloom within a year of arrival.

Does Chamblee's have a warranty/refund policy?

We guarantee our roses to be strong, healthy, and true to variety and guarantee them for 60 days if appropriately cared for and planted properly. If your rose plants do not survive the 60 day time period, or at ANY time you have a question or a problem pertaining to your rose, Please notify us immediately. We will offer a one time replacement or issue a store credit of the rose(s) only. We do not refund shipping charges. We may ask you to provide pictures to help solve any issues that may occur. We suggest you choose roses that are appropriate for your growing zone. Please protect your roses from abnormal weather conditions. If you need assistance, please contact us immediately. We will not be responsible for neglect or conditions beyond our control. All roses need to be planted in the ground as soon as possible after you receive them. We cannot control the handling of the rose once it leaves our nursery. We instruct the shipping company on the proper handling of the boxes, but at times there may be some damage. Please call immediately if there is. Do NOT throw away boxing until you have contacted us. We may request pictures of boxes to be sent to us. We may request a return shipment of the rose for evaluation.

What are Chamblee's Terms and Conditions?

Plants will be shipped on the date chosen, or based on proper weather conditions. We reserve the right to delay shipment if necessary, and will contact you if this happens. Once an order has been processed for shipment, it cannot be changed or cancelled. Cancelled orders are subject to a 5% restocking fee. We do not combine shipping charges. By ordering from our website, you are agreeing to our terms and conditions, and our refund/warranty policy.

We cannot be held responsible for: abnormal or extreme weather conditions, improper care, planting, or neglect by the gardener; roses that are planted in incorrect hardiness zones or planted during the time of frost danger for their zone; roses that do not get at least six hours of sun per day; roses that do not get enough water or are overwatered; roses that are not planted within a reasonable time frame upon delivery as determined by Chamblee’s, and roses that have been kept indoors for any period of time.

We do not approve warranty requests for roses that incur blackspot, powdery mildew, other diseases, or pests as this is the responsibility of the gardener. Roses that experience broken or damaged canes during transit will not be replaced as these can be pruned back and will generate new growth from the own-root system. We also cannot be responsible for winter damage.

Additionally, plants are living things that all grow at different rates, and different sizes. Please keep this in mind when purchasing any plant material.

Please note some of our roses are purchased in as bareroots in winter, they are then potted up, and grown for several months until they’re ready to be shipped. This allows us to offer a larger selection of roses to you. Do not bare-root your plant, we cannot be held responsible for a plant that does not survive if it is barerooted by you. These roses are ready to go in the ground, or into a larger container. The nursery container is just their temporary home until they’re ready to be planted by you, please handle the rootball with care as to not damage their roots.

Does Chamblee's sell wholesale?

Unfortunately, we do not sell wholesale.

Is Chamblee's Rose nursery open to the public for in-person purchase?

We are an online nursery and do not have a nursery that is open to the public in person. However, we offer local pickup in Dallas through our partner, One Love Rose and Gardens.

When will I be charged for my order?

You will be charged as soon as your order is placed no matter the ship date. This guarantees a hold on your chosen roses for your chosen shipping week.

Rose Care

How much sun do roses need?

Generally, roses need at least 6-8 hours of sunlight every day. If you live in a very warm climate, the blooms will benefit from afternoon shade.

How often do I water my roses?

Water the newly planted roses well. Afterwards, water deeply at least once per week. Roses like adequate moisture, but they do not like “wet feet”. It is best to water roses near the drip line at soil level. Try to keep water off the foliage. If you must water on the foliage, do it early in the morning so the sun can dry the leaves. Once your roses are established, water them at least once per week, (during the summer heat, twice per week). This will encourage deeper root systems than light, frequent watering.

Do I need to fertilize my roses?

All of our potted roses come pre-fertilized with mycoboost. We recommend fertilizing every 3-4 months using mycoboost, which can be found on our website.

How do I plant my roses?

Soil amendment is a key ingredient for a successful rose garden. Organic matter improves the quality of the soil and helps the roses to absorb the essential elements and micro-nutrients, which are present in the soil. It is a good idea to have a soil test done to establish the conditions of your beds. In Texas, your local Agriculture Extension Office can assist you with how to collect soil samples and the procedure for having the test performed.

Good drainage is essential to rose health. If you have clay or slow draining soil, a product such as expanded shale should be added to help drainage.
When planting, dig the hole twice as wide and twice as deep as the container. Plant roses the same depth in the soil as they were in the container, except in Northern climates where planting roses below existing soil is recommended for winter protection. Mix the soil you remove from the planting hole 50/50 with well-aged organic matter (i.e. humus, cotton burr compost) and fill the hole back in with the mixture.

Mulch: Top-dress the soil with any remaining compost and mulch well. Three inches of mulch (i.e. cypress, cedar, pine bark, pine straw) is recommended. This will allow for good drainage, aid in water conservation, and help keep weeds out.

Can roses get disease?

It may be necessary to spray your roses with a fungicide to control some diseases (i.e. black spot, powdery mildew) that roses sometimes get. While some roses are much hardier than others, they are not completely immune to pests. Systemic fungicides are absorbed through the leaves and cannot be washed off. As a result, systemic fungicides are more effective for lasting control. Before using any sprays or chemicals, read and follow all label directions.

Additionally, please note that roses that travel in boxes can begin to show signs of common fungal disease like blackspot and mildew. These are common, and will not kill or harm your plant. If your rose comes showing signs of disease, please pull off the affected leaves and spray a fungicide if you desire.

Can roses have insect problems?

The main insect pests of roses are aphids and thrips. Aphids gather on the new foliage and the tips of the flower buds. Thrips hide deep within the center of the bloom petals. When insects first appear, organic solutions often resolve the problem. If necessary, stronger insecticides are available. Before using any insecticides, remember to read and follow all label directions as required.

How do I treat for Spider Mites?

Spider mites infest the undersides of the leaves. They are not easily seen, but can be identified by the discoloring damage (speckling) done to the leaves and the light, silky webbing on infested plants. The best organic treatment is to pressure wash with water in the morning for three consecutive days. Insecticidal oils or soaps are also effective without harming most beneficial insects. For chemical control, use a product labeled for spider mite control. Read the label and follow directions before any chemical application.

What roses will grow in my area?

Please refer to the zone map for your growing zone. All of our roses have the appropriate growing zones in the description so you can be assured that the roses you buy will thrive in your area. We are not responsible for roses/plants/trees that do not survive if planted outside of the appropriate growing zones.

Hardiness Zone Map

FAQ